We supply products from well-known manufacturers, and each one comes with its manufacturer's warranty under that manufacturer's own terms. We're with you throughout any claim, from start to finish.
This document is issued by Al-Riyada Energy for General Trading and Renewable Energy LLC, registered in the Republic of Iraq.
1Manufacturer warranty
Warranty cover follows each manufacturer's terms and the duration stated on the product page and in the official warranty letter. For example:
- Solar panels: a 12–15-year product warranty and a 30-year linear power warranty, depending on the model.
- Inverters: the manufacturer's warranty for the model and installation country, such as 5 years on the Deye inverters as stated on their pages.
- Lithium batteries: a warranty measured in years or in total energy throughput, according to the manufacturer's warranty letter.
2How to make a warranty claim
- Contact us on WhatsApp or through the contact page and give your order or invoice number.
- Send the device's serial number, photos or a short video of the problem, and any error code shown on the screen or in the app.
- We help with a first diagnosis, then follow up the claim with the manufacturer or its agent under their procedures.
- Inspection may require sending the device in or a technician visit; we'll explain the steps and any possible costs before starting.
3What warranties usually don't cover
- Damage caused by incorrect installation or unsuitable wiring and breakers.
- Misuse, or operation beyond the technical limits stated in the datasheet.
- Breakage, impacts, or water or insect ingress.
- Opening, modification or repair by unauthorised parties.
- Damage from lightning, fire or natural disasters.
- Normal wear and cosmetic changes that don't affect performance.
4Checking your order on delivery
Please check your order when it arrives, make sure the packaging and products are intact and match your order, and tell us straight away about any visible damage or missing items, with photos if possible.
5Returns and exchanges
You can request a return or exchange of unused products in their complete original packaging, after contacting us and agreeing it with our team. Return conditions, timeframes and any transport costs are confirmed with each order, and returns may not apply to products that have been installed, operated or specially ordered.
6After-sales support
We're happy to help you adjust your inverter and app settings, and to answer your questions about performance and maintenance for the life of your system.
Have a question about this page?
Get in touch and our team will gladly clarify any point, before or after you order.